Refund & Cancellation Policy

In-Person Training Courses

All of our courses are delivered in person and require advance booking. As places are limited, please read our refund and cancellation policy carefully before making a purchase.

Customer Cancellations

• All course bookings are non-refundable.

• If you are unable to attend, you may request to transfer your booking to another available course date by contacting us at least 7 days before your scheduled course.

• Transfer requests are subject to availability and are granted at our discretion.

• Only one transfer is permitted per booking.

• Requests made less than 7 days before the course, or failure to attend without notice, will be treated as a cancellation and no refund or transfer will be offered.

Business Cancellations

If we need to cancel or postpone a course due to circumstances beyond our control or operational reasons, you will be offered the choice of:

• a full refund of all course fees paid; or

• a transfer to the next available course date.

We are not responsible for any travel, accommodation or other costs incurred in connection with your booking.

Course Changes

We reserve the right to make reasonable changes to course dates, times, venues, instructors or course content where necessary. Where a significant change is made, we will notify you as soon as reasonably possible.

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights where services are not provided with reasonable care and skill or are not supplied as described.

Contact Us

If you need to discuss your booking, please contact us using the details provided on our website.